Frequently Asked Questions

What are the criteria requirements?

All applicants must meet the minimum age criteria of 55 years, exceptional circumstances will be considered for applicants who are below the minimum age and are disabled. Applicants will normally require assistance with their daily living tasks and/or their personal care or be quite independent but would benefit from a safer and more supportive environment.

Can you provide more information on the allocation process?

Decisions will be made by a Joint Allocation Panel and priority will be given to those who have an urgent need for re-housing due to a high level of care needs, however people who have no statutory care needs but can indicate that their current housing is no longer suitable and extra care accommodation would promote independence will also be considered.

Are the apartments’ to rent only and if so what are the monthly costs?

All apartments will be rental and breakdown of these costs will be provided once they are available.

Will pets be allowed?

Pets are only allowed if owned before moving into Primrose Gardens. All those moving in with pets will need to complete a pet form. Once moved in, you won’t be able to take on any(more) pets.

Will there be parking facilities available?

There is approximately 31 parking spaces and spaces are only for residents with the permit. Visitors will need to park in other car parks in the town centre. The closest is Fleet Street car park, which is just across the road from Primrose Gardens. Town centre parking information can be found here.

Will there be a show apartment?

The show apartment is now tenanted so visitors will only be able to view unfurnished rooms.

Allocations Policy

Rental Costs

Useful Links

Age UK

Age UK value the quality of later life and provide services and support to promote independence, enhance health and well-being and enable older people to access the information they need.


To find out what benefits you may be entitled to, please click the following link


Age Concern

This local independent charity offers services to help people live happy, independent and fulfilled lives.


Lancashire Care Foundation Trust

They provide health and wellbeing services throughout the country, including community nursing, health visiting and a range of therapy services including physiotherapy.


Lancashire County Council, Adult Social Care

If you have care and support needs and find it difficult to look after yourself, you may be eligible for some help.


Lancashire Wellbeing

This is a targeted service helping adults with long term health conditions, low level emotional health and lifestyle or social issues.